Privacy Policy – How 10bet Handles Your Personal Data

01 Who We Are

10bet operates the online gaming and sports betting platform at 10bet.cx ("the Platform"). When we refer to "10bet", "we", "us", or "our" in this Privacy Policy, we mean the operator of the Platform. We act as the data controller for the personal information collected from users who register and use the Platform.

This Privacy Policy applies to all personal data collected through your use of the Platform, including data collected during registration, account management, deposits and withdrawals, sports betting, casino play, bingo, VIP programme participation, and any communications you have with our support team.

If you have any questions about this policy or about how your data is handled, please contact our support team through the contact details available in your account dashboard, or visit the FAQ page for common queries.

02 Data We Collect

We collect personal data in several ways: information you provide directly when registering or using the Platform, information generated automatically through your use of the Platform, and information received from third parties such as payment processors and identity verification services.

Information You Provide Directly

• Registration details: Full name, date of birth, username, password, email address, phone number.
• Identity verification documents: CNIC number, passport details, or other government-issued identification as required for account verification.
• Payment information: JazzCash or Easypaisa mobile number, bank account details, or card details as applicable to your chosen deposit and withdrawal method. Full card numbers and payment PINs are handled directly by payment processors and are not stored by 10bet.
• Communications: Messages sent to customer support, feedback submitted through the Platform, and any other correspondence.

Information Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type, and mobile network information.
• Usage data: Pages visited, games played, bets placed, session duration, betting history, deposit and withdrawal history.
• Cookie data: Session cookies, preference cookies, and analytics identifiers . See Section 6 for full details on cookies.

Information from Third Parties

• Payment processors: Transaction confirmation, payment status, and fraud screening results from JazzCash, Easypaisa, Raast, and bank transfer partners.
• Identity verification services: Verification outcomes and document authenticity results from third-party KYC providers used to confirm your identity.
• Fraud prevention systems: Risk scores and flagged patterns shared by anti-fraud and responsible gaming monitoring services.

03 How We Use Your Data

We use the personal data we collect for specific, legitimate purposes related to operating the Platform and providing you with a safe, functional betting and gaming experience. We do not use your data in ways you would not reasonably expect.

04 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing your registration, managing your account, handling deposits and withdrawals, and settling bets are all necessary to deliver the services you have signed up for.
• Legal obligation: Identity verification, anti-money laundering checks, and fraud screening are carried out to comply with applicable legal and regulatory requirements.
• Legitimate interests: Platform security, fraud prevention, responsible gaming monitoring, and general platform improvement are carried out based on our legitimate interest in operating a safe and reliable service.
• Consent: Where we send you optional marketing communications or place non-essential cookies, we do so based on your consent. You can withdraw consent at any time by updating your account preferences or adjusting your browser cookie settings.

05 Data Sharing

10bet does not sell your personal data to any third party. We share your data only where necessary and only with the following categories of recipients, each bound by appropriate data protection obligations:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners, and card processing services receive the payment details necessary to process your deposits and withdrawals.
• Identity verification providers: KYC and document verification services receive the identity documents you submit in order to confirm your identity and age.
• Fraud and risk management services: Anti-fraud platforms receive technical and behavioural data to help identify suspicious activity and protect both you and the Platform.
• IT and platform infrastructure providers: Hosting, server, and technical support providers who process data on our behalf under strict data processing agreements.
• Customer support tools: Support ticketing and live chat platforms that handle the content of your communications with our support team.

We do not share your personal data with any advertising networks, data brokers, social media platforms, or unrelated commercial organisations. Where data is shared with third parties based outside your home country, we ensure appropriate safeguards are in place.

06 Cookies & Tracking

10bet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how users interact with the site. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language and currency settings. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies: Used to collect aggregated data about how users navigate the Platform – which pages are most visited, how long sessions last, and where users encounter issues. This data is used to improve the Platform. Analytics cookies do not identify you personally.
• Preference cookies: Remember your display preferences, such as your preferred sport or game category, so you don't have to reconfigure them every time you log in.
• Marketing cookies: Used only where you have explicitly opted in. These track whether you arrived at 10bet from a specific campaign link, so we can measure the effectiveness of our promotional activities.

You can manage non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will affect your ability to use the Platform. For mobile app users, cookie-equivalent tracking preferences can be managed through your device's app settings.

07 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data: Retained for the duration of your account and for a period after closure to comply with anti-money laundering record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting history is retained for the period required by applicable financial record-keeping standards.
• Support communications: Retained for a reasonable period to allow follow-up on open queries and to maintain a record of previous interactions.
• Technical and usage data: Typically retained in aggregated or anonymised form after a shorter period. Raw log data is not retained indefinitely.

When data is no longer needed and no legal retention obligation applies, it is securely deleted or anonymised. If you request account closure, your data will be processed in line with these retention periods rather than deleted immediately, where retention is legally required.

08 Your Rights

You have rights over your personal data. These include the right to know what data we hold about you, to correct inaccurate information, and in certain circumstances to request deletion. Here is a summary of your rights:

• Right of access: You can request a copy of the personal data 10bet holds about you. We will provide this in a clear format within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can also update basic details such as your contact number directly in your account settings.
• Right to erasure: In certain circumstances – for example, where data is no longer necessary for the purpose it was collected – you can ask us to delete your personal data. This right does not apply where retention is required by law or for legitimate interests such as fraud prevention.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contract performance, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent – such as marketing communications or non-essential cookies – you can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact 10bet support through your account dashboard. We may need to verify your identity before processing certain requests. We aim to respond to all data rights requests promptly.

09 Data Security

10bet takes data security seriously. We implement technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all Platform connections.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security reviews and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options available to all account holders to add an extra layer of account security.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure – choose a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

In the unlikely event of a data breach that affects your personal data in a material way, we will notify affected users as required and take immediate steps to contain and assess the incident.

10 Children's Privacy

The 10bet Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use the Platform in any way.

During registration, users are required to confirm their date of birth. Identity verification – which confirms age – may be required before an account is fully activated or before a withdrawal is processed. Accounts found to belong to users under 18 will be closed immediately and any balance held in those accounts will be forfeited.

If you believe a minor has registered an account on 10bet, please contact our support team immediately so the account can be investigated and closed without delay. For guidance on keeping young people safe online and away from gambling platforms, visit our Responsible Gaming page.

11 Changes to This Policy

10bet may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable requirements. When we make changes, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how we use your personal data, we may also notify registered users via the contact details held on their account. It is your responsibility to review this policy periodically. Continued use of the Platform after an updated policy has been published constitutes your acceptance of the revised terms.

If you disagree with any changes to this policy, you should stop using the Platform and contact support to arrange account closure and data handling in line with your preferences.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information is being handled, please get in touch with the 10bet support team. Contact details are available in your account dashboard once you are logged in.

For general questions about the Platform, account rules, and responsible gaming tools, the FAQ page covers the most common queries. For a full overview of platform rules including account registration, bonuses, and betting terms, refer to the Terms and Conditions.

We take privacy concerns seriously and aim to respond to all queries promptly. If you submit a formal data rights request, we will confirm receipt and provide a timeline for resolution.